Support & Assistance


when you need it...

Travelling in Ukraine makes reliable customer support more important than ever. Our 24/7 support team is available on demand to help at every stage.

If you require Emergency Medical and/or Security Assistance, please call or email the Emergency Assistance contact details on your Insurance or Response Membership policy.

In the event of an Emergency, you are also advised to contact your country’s Consular services, although their response in Ukraine is likely to be extremely limited.

To contact local Emergency Services, call:

FIRE

Call 101

AMBULANCE

Call 103

POLICE

Call 102

Always obtain a police report when reporting a crime.

Ukraine Response

24/7 Help Desk

Hi, I’m in Kyiv and my train to Poland was cancelled due to a technical fault. Can I extend my medical and crisis cover by one day please?

Hello Michael, I’m sorry to hear about your delay. Absolutely we can help. You can extend your trip by as little as one day.
Please go to www.UkraineResponse.com and purchase one extra day. If you need assistance, please do get back in contact. Safe travels.

Thank you for the fast response. I have just purchased this online. That was easy. Are there any issues I should be aware of in Kyiv or along my journey tomorrow to Poland?

Excellent, I’m glad that was a smooth process for you. I will give you a call in the next five minutes to provide an updated intelligence brief for incidents and threats in your region over the past 24-hours.

How can we help you?

Let’s talk about the challenges affecting your organisation.

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